FAQs
Getting Started with Buggly Farms
Our products are crafted from premium Black Soldier Fly larvae and other nutrient-rich insects, providing high-quality protein and essential nutrients for optimal pet health. We focus on sustainable production methods while maintaining the highest quality standards.
Yes, we understand you want to ensure your pets enjoy our products. We offer small sample packs for most of our product categories, allowing you to test the quality before making a larger purchase.
We recommend a gradual transition over 7-10 days, slowly increasing the proportion of our food while decreasing the current food. This helps avoid digestive issues and ensures a smooth transition.
Products & Storage
Our products come in various sizes to suit different needs, from sample packs to bulk quantities. Specific sizes are listed on each product page.
Store all products in a cool, dry place in an airtight container. Once opened, most products should be used within 30-45 days for optimal freshness.
Yes! All our products are scientifically developed to meet specific nutritional needs of different pets. However, we recommend consulting a veterinarian before changing your pet’s diet, especially for dogs with allergies.
Positive signs include improved energy levels, healthier coat, better digestion, and maintained appetite. Any concerns should be discussed with your veterinarian.
Ordering & Delivery
Yes, we deliver across India. Delivery times may vary based on location.
Orders are processed within 1-2 business days after payment confirmation. Delivery takes 3-7 business days, depending on your location. Remote or rural areas may require additional time.
Yes, you’ll receive a tracking number via email/SMS once your order is shipped.
Yes, we offer special bulk pricing for large orders. Contact our customer service for details.
Yes, we offer free delivery for certain products and orders meeting specific criteria. Other orders will have shipping charges calculated and displayed at checkout.
Payment & Cancellations
We accept UPI, credit/debit cards, and other payment options available at checkout. All prices are in INR and include applicable taxes unless specified otherwise.
Yes, orders can be canceled before they are shipped. Contact us immediately with your order details. Once shipped, orders cannot be canceled.
Returns & Refunds
If you receive damaged or defective products, please notify us within 48 hours of delivery with photos for verification. Unused products in original packaging may be eligible for return. Note that perishable items like live insects cannot be returned unless they arrive dead or unusable.
Once approved, refunds are processed within 7-10 business days to your original payment method.
Sustainability & Quality
We transform organic waste into sustainable feed through our insect farming process. This approach reduces environmental impact while creating nutrient-rich pet food products.
Support & Contact
You can reach us at:
- Email: uniflyinsect@gmail.com
- Phone: +91-8700925487
- Address: I-264, Sector-3, Bawana Industrial Area, New Delhi – 110039
Yes, each product comes with detailed usage instructions. For specific queries about your pet’s needs, we recommend consulting with a veterinarian.