Refund and Returns Policy
Eligibility and Timeframes
Damaged or Defective Products
- Must notify us within 48 hours of receiving the product
- Provide photos or videos of the damaged item
- Include your order details for verification
Quality Concerns
- Contact us within 7 days of delivery
- Explain your concerns in detail
- Our quality team will evaluate your claim
Incorrect Products
- Report immediately upon receiving wrong items
- We’ll arrange replacement or issue refund
- Original product must be unused and in received condition
Conditions for Returns
Required Conditions
- Product must be:
- Unused
- In original packaging
- In same condition as received
- Must include proof of purchase (order confirmation/invoice)
- Follow reporting timeframes as specified above
Non-Refundable Items
- Products damaged due to customer mishandling
- Perishable items (live insects) unless received dead/unusable
- Sale or promotional items
- Items damaged after delivery
Refund Process
Step 1: Initiate Return
- Contact customer service: uniflyinsect@gmail.com
- Provide order number
- Explain return reason
- Share required photos/documentation
Step 2: Assessment
- Our team reviews your request
- Response within 1-2 business days
- Further documentation may be requested
Step 3: Return Approval
- If approved, return instructions provided
- Keep original packaging
- Pack items securely
Step 4: Refund Processing
- Refund issued within 7-10 business days
- Money returned to original payment method
- You’ll receive confirmation email
Shipping Costs
- Standard return shipping costs are not refundable
- Exception: We cover shipping for:
- Damaged products
- Defective items
- Wrong product delivery
Special Cases
- Bulk Orders
- Contact customer service for specific guidelines
- May require additional documentation
- Perishable Items
- Must report issues immediately upon delivery
- Photo evidence required
- Special handling procedures apply
Contact Information
- Email: uniflyinsect@gmail.com
- Phone: +91-8700925487
- Address: I-264, Sector-3, Bawana Industrial Area, New Delhi – 110039
Important Notes
- Keep all original packaging until satisfied
- Document any damage before opening packages
- Save all purchase-related documentation
- Contact us before returning any items
Buggly Farms reserves the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.
For any questions about returns or refunds, please contact our customer service team using the information provided above. We’re here to help ensure your satisfaction with our products.