Shipping and cancellation
Delivery Policy 📦
Order Processing
- Orders processed within 1-2 business days after payment confirmation
- Order confirmation with tracking details sent via email/SMS
- All orders require full advance payment
Shipping Timeframes
- Standard delivery: 3-7 business days
- Remote/rural areas may require additional time
- Delivery times vary based on location within India
Free Shipping Offers
- Available on select products
- Eligible on orders meeting specific criteria
- Regular shipping charges calculated at checkout
Important Delivery Guidelines
- Ensure accurate delivery address and contact details
- Buggly Farms not liable for delays due to incorrect information
- Track your order using provided tracking number
Cancellation Policy ❌
Order Cancellation by Customer
- Before Shipping
- Cancellation accepted
- Contact us immediately with order details
- Full refund processed
- After Shipping
- Cancellation not accepted
- Standard return policy applies
- Contact customer service for assistance
Order Cancellation by Buggly Farms
We may cancel orders due to:
- Product unavailability
- Payment issues
- Technical pricing errors
- Other unforeseen circumstances
In such cases:
- Customer will be notified immediately
- Full refund processed within 7-10 business days
- Alternative product options may be offered
Refund Process for Cancelled Orders
- Refunds processed within 7-10 business days
- Money returned to original payment method
- Confirmation email sent once refund is processed
Delivery Issues
Lost or Delayed Packages
- Contact customer support immediately
- Provide order number
- We’ll track and resolve the issue
Damaged Deliveries
- Document damage with photos
- Report within 48 hours of delivery
- Contact customer service immediately
Contact Information
For shipping or cancellation queries:
- Email: uniflyinsect@gmail.com
- Phone: +91-8700925487
- Address: I-264, Sector-3, Bawana Industrial Area, New Delhi – 110039
Policy Updates
Buggly Farms reserves the right to modify this policy at any time. Changes effective immediately upon posting.
Need help? Our customer service team is here to assist you!